To our Valued Customers:
The following is an updated response on the steps Totally Raw is taking to ensure a safe environment for our staff and customers. We are fortunate and thankful to have been successful at keeping COVID-19 out of our facilities and we are committed to continued success.
Production and Administration:
Anyone coming into our manufacturing facility and administration offices are given a survey to ensure they do not present a risk.
Anyone experiencing symptoms linked to COVID 19 are not permitted entrance.
Shipping procedures have been modified to eliminate contact with delivery staff. Electronic (touchless) invoices and shipping documents are used.
The cleaning and sanitization procedures have increased in frequency in all departments.
Ongoing meetings are held with staff to provide education and reinforce proper sanitation methods.
We have assisted staff through these stressful times by providing incentives.
Staff shifts have been staggered to allow for minimal contact. Social distancing guidelines are followed.
Customer access to retail stores is extremely restricted. The number of customers allowed in the store at one time has been reduced to one.
Customers do not pick their orders. Staff assemble all orders to reduce contact.
Customers can place orders and pay over the phone and staff can provide curb site pickup.
Retail hours have been reduced.
Current COVID-19 policy and procedures are clearly posted on retail entrances.
We will continue to work diligently to maintain a safe environment for all.