Cancellation and Return Policy
You may return unopened and unused products in original, sellable condition within 30 days of receipt for a refund equal to the product amount (not including shipping charges or taxes). You must request a return authorization number by sending an email via our Contact page or by calling us at (902) 407-9930. Please make sure to indicate your order number if possible, the item(s) you wish to return and the reason. Please make sure to package the items adequately. We will not honour credits of merchandise that comes back to us damaged. You may want to insure your package. Once you have received your return authorization number, please write it on the outside of the package and send it to:
Totally Raw Natural Dog Food Inc.
50 Akerley Blvd. Unit 112
Dartmouth, Nova Scotia
Raw Food: Raw food can be returned up to 30 days after purchase. A minimum of 50% of the product needs to be returned in the original packaging for a full refund.
Shipment Error: If you have received an incorrect item, please send an email through Contact Us or call (902) 407-9930. Please reference your order number, and we will provide instructions for returning the item and obtaining the correct replacement. All items must be reported within the 30-day return policy period.
Refused Delivery: If your order is refused upon delivery and returned to us, we will charge a restocking fee of $15 plus any return shipping charges. If your order is returned because of a mistake in the address that was entered by you, we will have to charge you for the return shipping charges.
Cancelled Orders: The cancellation request needs to come in before delivery.
Method of Credit: Credit is applied through the same means of payment used for the order purchase. Credit card credits usually take a couple of days to show on your account.