Totally Raw Natural Dog Food Inc.
50 Akerley Blvd. Unit 112
Dartmouth, Nova Scotia
Raw Food: Raw food can be returned up to 30 days after purchase. A minimum of 50% of the product needs to be returned in the original packaging for a full refund.
Shipment Error: If you have received an incorrect item, please send an email through Contact Us or call (902) 407-9930. Please reference your order number and we will provide instructions for returning the item and obtaining the correct replacement. All items must be reported within the 30-day return policy period.
Refused Delivery: If your order is refused upon delivery and returned to us, we will charge a restocking fee of $15 plus any return shipping charges. If your order is returned to us because of a mistake in the address that was entered by you, we will have to charge you for the return shipping charges
Cancelled Orders: Orders are often processed the same day they are placed or the next day, so you may not be able to cancel your order after it is received.
Method of Credit: We will only credit you via the same method of payment used for the order. Credit card credits usually take a couple of days to show up on your account.