Cancellation & Return Policy
You may return unopened and unused products in original, sellable condition within 30 days of receipt for a refund equal to the product amount (not including shipping charges or taxes). You must request a return authorization number by sending an email via our Contact page or by calling us at (902) 407-9930. Please make sure to indicate your order number if possible, the item(s) you wish to return and the reason. Please make sure to package the items adequately. We will not honor credits of merchandise that comes back to us damaged. You may want to insure your package. Once you have received your return authorization number, please write it on the outside of the package and send it to:
Totally Raw Natural Dog Food Inc.
50 Akerley Blvd. Unit 112
Dartmouth, Nova Scotia
Raw Food: Please note that for health safety reasons, we will not ship raw food. Please see Order Information regarding the purchase of raw dog food. All frozen raw food sales are final.
Shipment Error: If you have received an incorrect item, please send an email through Contact Us or call (902) 407-9930. Please reference your order number and we will provide instructions for returning the item and obtaining the correct replacement. All items must be reported within the 30 day return policy period.
Refused Delivery: If your order is refused upon delivery and returned to us, we will charge a restocking fee of $15 plus any return shipping charges. If your order is returned to us because of a mistake in the address that was entered by you, we will have to charge you for the return shipping charges
Cancelled Orders: Orders are often processed the same day they are placed or the next day, so you may not be able to cancel your order after it is received.
Method of Credit: We will only credit you via the same method of payment used for the order. Credit card credits usually take a couple of days to show up on your account.